Updated Surplus Numbers

Updated Surplus Numbers
Updated Surplus Numbers: Actual surplus 2018 per audit was $85,163.
Boards 2011-2018 implemented policies and procedures with specific goals:
stabilize owner fees, achieve maintenance objectives and achieve annual budget surpluses.
Any surplus was retained by the association.
The board elected in fall 2018 decided to increase owner fees, even in view of a large potential surplus

Average fees prior to 2019

Average fees prior to 2019
Average fees per owner prior to 2019:
RED indicates the consequences had boards continued the fee policies prior to 2010,
BLUE indicates actual fees. These moderated when better policies and financial controls were put in place by boards

Better budgeting could have resulted in lower fees

Better budgeting could have resulted in lower fees
Better budgeting could have resulted in lower fees:
RED line = actual fees enacted by boards,
BLUE line = alternate, fees, ultimately lower with same association income lower had
boards used better financial controls and focused on long term fee stability
Showing posts with label Financial Issues. Show all posts
Showing posts with label Financial Issues. Show all posts

Tuesday, November 27, 2018

Proposed 2019 Budget, potential $128,000 surplus = 1.88% Fee Increase

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Well, she's back and it shows. With a potential $128,000 budget surplus, the new board led by the "Fee Raiser" has decided upon a "1.88%" fee increase. Why? Well it seems she thinks costs are going up by about $22,415. Yet that board is using the same basic budget that was created in the fall of 2017.

If those numbers seem an odd justification for a fee increase it is because they are.

This board apparently believes that even if they use the 2018 budget for 2019 which projects a surplus from expenses of more than $94,000 that they will be completely unable to generate a surplus in 2019.   Is that the definition of incompetence? I'll let the reader decide.

Even though there are absolutely no numbers to support such an outlandish position, she tells the board that a fee increase is necessary because costs will somehow, magically rise more than $116,000 in 2019. However, she can only identify cost increases of $22,415.  Oddly reserve categories are being ignored and to justify a larger fee, some reserve items are going to expensed in "Operations and Maintenance".  To get her way she'll do just about anything I guess.

I'm sure management will get the blame. Or perhaps she'll throw the new treasurer under the bus.  But here are the facts.

The board is solely responsible for the “Proposed 2019 Budget”. The role of management in these financial matters is to provide a bookkeeping service and to provide sufficient guidance to keep the board from going completely off the rails. Management will not and does not construct the budget. It is really important for the board to ask the right questions of management and prepare. Management will not argue against unnecessary fee increases proposed by any board. Management is well aware that it serves solely at the discretion and whim of the boards. Boards and owners should read the Illinois Condominium Act for further details about the duties, responsibilities and legal obligations of the board.

Now you know why I am off the board. 
I've had to deal with this since 2011. That included ugliness and personal attacks at anyone who didn't agree with a fee increase each year. There was a dislike for a former president who was a CPA. When he left after three years she and the locksteps did not say a "thank you" or even a "goodbye". Even going so far as to accuse the Finance Committee of "malfeasance" because they would not vote for yet another of her unnecessary fee increases.  A favorite expression: "Throw them under the bus."

Our mortal sin? A fee decrease of 2% one year and a 0% fee increase another. Yes, we actually decreased fees one year. That was unforgivable, but we had a valid reason. And what really pissed her off was that a budget surplus occurred. 

The three of us decided not to run and I decided to see what she and her lockstep buddies would do. Well, now we know. Financially flog the owners once more.

I do understand it is a small increase. But it is absolutely unnecessary according to the finance projections. We are not behind in our reserve contributions. In 2018 we identified a multi- million dollar cost saving for owners. I don't think this is the manner in which fiduciaries are supposed to operate.

All I can say is "Owners get the boards they elect". So again at BLMH the owners created this. They decided to sit back. LOL.

She will really make me look good. Here's my leadership record, and let's not forget all of the capital projects that were completed:
  • Average annual fee increases of less than 1% from 2014 through 2018 (Actual 0.40%).
  • Annual budget surpluses.
  • Full funding of reserves during the years 2014 through 2018.
  • Approximately an additional $300,000 added to reserves 2014 through 2017.
  • A potential addition of $440,000 added to reserves 2014 through 2018.
  • Avoidance of 5% annual fee increases while achieving the same results.
I'll say that again. To replicate the results would have required an annual fee increase of 5%.  But that was the preferred method. To me it is apparent that the lazy prefer to raise the fees on the owners. "fiduciary"? what is that? Believe me, to get her eyes to really pop, all I had to do was talk about our owners as the "shareholders" they really are.

So here's some the legacy: Over a period of 11 years, from 1998 to 2009 the boards and I do believe she was president for all of those years, they ramped up fees at an average annual rate of 6.85%. Owner fees nearly doubled over that period, reaching about $295 per month in 2009. But by the fall of 2008 the angry owners had enough. The president and most of that board was replaced.

So what was the state of infrastructure during the above:


  • In 1998 I understand the reserves totaled $86,321. 
  • In October 2008, with Lakecliffe Drive failing, the board had allocated only $90,208 to Paving and that included all streets and 84 driveways. 
  • The roofing project began in 2005 at 1775-1777 Gloucester, the address of the president.
  • Only one roof was completed prior to 2009. 
  • By 2009 the reserve allocation for roofs was lacking about $1,241,000, which is the reason the board prior to 2009 stated during board meetings that it would replace roofs “at the last possible moment” and maybe one or two per year. This was apparently because of funding issues. 
  • There was no money allocated in the budget for water main failures, yet they had occurred frequently commencing 2001 or so. 
  • There was a large and growing backlog of other projects. 
  • There had never been an independently conducted outside reserve study for the association. 
  • Yes, there were real money issues and a lot of angry owners. 

I made the critical error of asking her back as Treasurer in 2011.  She is a good bookkeeper and can sign checks and compare invoices to assure they are ours. She likes to hobnob with the powerful. A typical politician.  She even brags about how she accomplished all of this success with a columnar pad.  Insists that computers including spreadsheets are unnecessary.. Hmmm, perhaps that is a part of the problem. LOL.

How much is enough?
Somehow she intends to spend more than the budget that is being used by the 2018 board under such "leadership". How much more out of Operations and Maintenance? Oh, about $116,922 more in 2019 than was spent in 2018.  How can that be?

Never mind that we've had budget surpluses every year since 2012.

We had a large projected surplus in 2017, but 2018 is the largest ever. How large is this? Back in 1998 this individual was on the board and I understand the entire reserves were about $90,000. I'll be posting more about the consequences of this management style. LOL.

The "Fee Raiser" insisted to the one board member who asked "Is this necessary" that "Yes, it is absolutely necessary". So the board ignored the budget surplus and decided to raise fees, apparently just because they can.

The "Fee Raiser" was voted out in 2008 and may be seeking revenge upon the ungrateful owners who booted her and most of her board that year.

I've done the numbers and frankly this is stupid. ? Instead, the board chooses to ignore the projected surplus and is pretending there is a budget issue when there is none. Why is that?

What are the Owners? 
Well, their sole purpose appears to be to generate income for the association, unless they are friends.

Favorite Quotes
Our Fee Raiser is long on quotes:
"Follow the numbers" (apparently only applies to others)
"You can paint a pig but it is still a pig" (describing BLMH)
"You can throw them under the bus" (describing others)
"Stupid is as stupid does" (describing others, including boards and owners)
"You can't teach an old dog new tricks" (proves that!).
etc.

Perhaps she's living by her mottos. Who knows?

I've sent specifics to a few owners. One of the questions I'm asking the board is "How much is enough?"  Apparently as much as she can squeeze from the owners.

I wonder how long it will take to ruin the association?  Any bets?

Here's the most recent budget. This one is the one that's being replicated for 2019 and this one will apparently generate a six figure surplus:


BLMH 2018 Budget

Thursday, February 8, 2018

Why a Long Term Perspective is Essential

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It is about financial security.

I've been an owner in a HOA for more than 15 years and on a board for more than half of that. One thing I've learned is that boards worry more about the next week than they do the next 10 years. That failure of long term planning has serious repercussions.

It is important to realize that board members are drawn from the ranks of owners. In this "just do it" and "short term planning" society it is to be expected that some board members have difficulty planning for the year's bills, much less paying them.

Nevertheless long term planning is essential in a HOA as well as in one's personal life.

Here's a graph which depicts the consequences of a willingness to plan for at least 10 years. This is a chart of a possible retirement financial plan. The chart indicates the consequences of hard work and planning from the "Panic" of 2008 to the present.

At present the stock market is undergoing one of a normal sequence of "corrections." These happen periodically and can be exacerbated when the lemmings flee for the exits.

The chart shows the consequences of planning, saving, and developing a balanced portfolio comprised of bonds, cash and stocks. Of course, one can't invest unless one saves. That requires one to earn sufficient money to pay today's mandatory bills, control discretionary spending and save the rest. There really aren't that many differences between one's personal financial approach and a HOAs financial approach. So the graph presupposes that 1) One is living within their means, 2) Saving the difference, 3) Prudently investing what is saved in a retirement account.

This is precisely what HOAs require of board members: save, invest and plan for a distant future.  One would be surprised if boards are simply about getting votes and meeting today's bills. But that is so, so inadequate. It is also a very real approach in some HOAs  Which is why financial plans so often fail. "Short term planning = Long term failures". The chart indicates that there are other possibilities, even in one's personal life. But to do so will require education, planning, preparation and sacrifice. Not necessarily what boards are capable of.

In a HOA this is a direct consequence of the owners, who demand short term results, want their fees low, and have no problem passing the buck and the bills to future owners. It has happened here.

Nevertheless, this is what having a long term plan can provide to one's retirement planning:


Owners may not agree, and may vote for the politicians and the promises. After 15 years at BLMH I can state that approach doesn't turn out well. It took substantial intervention to overcome this approach.





Tuesday, October 21, 2014

Welcome to the New Board

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Summary
This is to welcome the new board, indicate some of the changes and provide a glimpse into the lively discussion which occurred at the annual budget meeting. That meeting was attended by a few owners. I also provide additional information on the plans for improved cost accounting and why it should occur.

Mission Impossible?
Each owner expects repairs to be made to the building housing their unit, when a problem arises. Many owners expect immediate response when they face a problem. Each owner expects their driveway, entrance, or street to be plowed, or repaired immediately if not sooner. Each owner expects good streets, walks, lawns, wonderful landscaping, trimmed trees, working streams, mosquito abatement, working lighting everywhere, clean hallways with nice carpeting, serious exterior repairs with fresh paint every 6 years, a good driveway, a good garage and a good roof. Some expect to step off their patio into a green garden. The list of requirements is extensive. Yet, each owner also expects "fees as low as possible" with only small annual increases. Some expect someone else to pay these costs. The bad news? The only people who can pay for any maintenance and improvements in this HOA are the owners. We each expect the same treatment and conditions. That means, we each get to pay an equal amount because there is no one else to pay for these expectations. Each owner should also get the same treatment. In other words, there is no one else to pass the buck to.

This HOA isn't Illinois, which is $100 Billion in debt, and it isn't the U.S. Government, which can print money at it's discretion and bail out banks and stupid homeowners, etc. .

I'm sure the reader understands the difficulty each of us face when preparing our personal budgets. Multiply that by the long term planning required by 336 or 84 entrances in 44 buildings and you will get an idea of the magnitude of the problem facing the board and management. Here is the really bad news; a few of our owners are completely oblivious to the facts. They pretend they live in an apartment or a retirement community. The good news? They aren't a majority. The reality? As fewer than 50% of our owners vote in an annual election, it's very easy and very possible for a minority to gain control. That's what happened in 2008.

This is a large, complex, aging HOA which is a PUD. Some of the projects facing this association require 5 to 10 years to complete. Some are very complex. Each needs to be identified and then a plan developed to deal with these problems or projects. This implies a lot of planning. It also requires comprehensive budgeting. Many of us have difficulty planning our personal budgets. Image the difficulty facing our boards. With professional help our boards are required to develop plans for decades, determine the finances and savings required to accomplish those plans and then collect and save the funds so those plans can be realized.

It is also expected these plans will be accomplished with only small annual fee increases. Or none.

2015 will be an interesting year. Having a full board will certainly make a difference.

Welcome
It was that time of year and BLMH held the annual election. We had sufficient candidates and votes to completely fill the board. This is the first time in several years.

Welcome to the new board members and thanks to the old. Prior to the election the president made a brief statement at the annual meeting to thank everyone on the board.

Architecture & Maintenance Duty Changes
We will split the duties of the Architecture & Maintenance, and two of us will be preparing the newsletter. I'll continue to be active in all of these areas, but I will focus on long term issues, projects and cost accounting. This will be essential with continued street replacement on the horizon and other infrastructure issues or problems. Our HOA and its facilities are now well into "middle age." That's a time when additional infrastructure replacement becomes essential. It is time to identify these areas, their real costs, establish timetables that the board can agree upon and the plans to accomplish these tasks.

Finances, Budgeting, Project Planning and Cost Accounting
What was necessary at the budget meeting was to come to an agreement about what will be required for Operations & Maintenance (O&M) budget for 2015 while accommodating known reserve requirements for 10 years hence. Those reserve requirement will have a significant impact on the budget.

As I have written in previous posts I have a goal to stabilize association finances. Our reserve study is an important part and includes a 30 year projection. What is also necessary is a more detailed plan for the coming 10 years. The plan was touched upon at the annual meeting and outlined more thoroughly at the association budget meeting in October. Several owners attended and experienced a serious discussion and debate about reserves, the projects anticipated to occur in the next 10 years and the funding requirements for these projects. There are differences in opinion. To make this more difficult the update to the reserve study is not complete.

I was able to provide the board a projection of reserves balance on January 1, 2015 which was confirmed by management. I was also able to provide a detailed list of projects, timetables, costs and possible reserve balance on January 1, 2024 which is 10 years hence. It was beyond the scope of the meeting to determine the precise calendar for these projects. However, that was not a necessity for determining the annual budget for 2015.

The board also looked into the Operations & Maintenance budget for the coming year. Adjustments were made to several expense categories in anticipation of higher costs in 2015. Of course, projections are just that. However, the boards have had many of the tools necessary to make these projections a reality. Those tools include professional management, the previous year's budget and the projected, actual costs of that budget. The board also has the current reserve study, the costs to date for the replacement of the street and the roofs, and the current reserve balance.

What was necessary to complete this was to determine the percent remaining for roofs, probable costs for the remaining streets, and the list of projects recommended by the reserve study for the interval 2015-2024 and their projected costs. The final questions during the budget meeting to be answered by the board with management assistance included:
  1. Fees required to fund these projects.
  2. Possible schedule 2015-2024.
  3. Projected reserve balances 2015-2024. 
Ideally, the following would also be known for each project. Do do the following will require more work than can be accomplished during a budget meeting. The information I provided to the board and management prior to the budget meeting and during that meeting took many hours. The following will take many more:
  1. Percent completion to date and percent remaining.
  2. Costs to date.
  3. Anticipated or projected costs to complete per items 1 and 2.
  4. Anticipated project overages using the above items and the reserve study. 
Why do the above? This is a large HOA. Some of these projects require 5 to 10 years to complete. Some are very complex. This implies a lot of planning. Many of us have difficulty planning our personal budgets. Image the difficulty facing our boards. With professional help our boards are required to develop plans for decades, determine the finances and savings required to accomplish those plans and then collect and save the funds so those plans can be realized.

Masthead Photo
The newsletter always contains a masthead photo which shows one aspect of the grounds and property. These are recent photos. The purpose is to indicate what residents see each and every day, somewhere on the property. Those photos provide a sampling of the 44 buildings, walks, grounds, streams and lakes. Each and every one of these and the acres they occupy are to be maintained with owner fees.

I'm including the masthead photo for the coming newsletter here. Other photos in the newsletter are also taken on the property where that is practical. One can assume all outdoor scenes are at BLMH unless otherwise noted. That includes wildlife, grounds, trees, shrubs and the lakes.

The photo above was taken early the morning of October 19, 2014. That's frost on the hill in the background with the sun rising behind the trees to the east-southeast.


Wednesday, October 15, 2014

How Improved HOA Cost Accounting Will Reduce Fees

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Summary
Our HOA has based it's annual financial plans on the following;
  • Previous year Operations & Maintenance (O&M) Budget and Actual Expenditures
  • Identified changes to the O&M budget for the following year (utilities, contracts, etc.)
  • The most recent reserve study projection
What has been lacking has been cost accounting for projects with recognition of current reserve balances compared to projected balances and unfinished work. For example, in 2014 this HOA began a street replacement project 6 years earlier than planned. Yet, if we simply look forward to the expenditures 2015-2024, the reserve study indicates all streets are to be replaced in 2020-2022. A failure to identify the fact that we have replaced 20% of the streets in our HOA in 2014 overstates the future reserve requirements for this project. A failure to identify such expenditures as "complete" or "partially complete" will overstate the requirements for reserves in future years.

To further complicate this, our "trunk line" or major street artery is Lakecliffe. That street carries all traffic of this HOA and is therefor the major street in this HOA. This implies that this street must be built to more costly standards to avoid resident disruption caused by premature street failure. Other, feeder streets which serve only a portion of the residents may require less costly street construction. Of course, all streets should be constructed to a standard which provides at least 20 years life. 

The completion of one-half of the major street in this HOA in 2014 should have an impact on future street replacement reserves. Will it? Not necessarily. This will occur only if cost accounting procedures identify this significant infrastructure improvement and future boards are enabled to adjust reserve requirements. 

The impact on future fees will be determined by identifying the actual costs to improve the 2014 portion of Lakecliffe and then apply those costs to the remainder of the costs for the streets in the HOA. So too for other capital improvements. This is typical of the cost accounting requirements for all projects, be they streets, roofs, driveways, garage floors or whatever.

A failure to properly adjust capital budgets as determined by current percent completion, actual costs and future requirements will result in less than optimal reserve funding.

One Picture (or two) is Worth a Thousand Words
Here's two charts which provide an idea of what is possible:

Ths chart indicates possible annual funding of reserves for the HOA. This is for reserves only. Operations & Maintenance (O&M) budgets are not shown and are in addition to this:

This chart indicates the same annual funding of reserves as monthly cost per owner.


The two charts are identical, but the numbers are displayed as monthly fees per owner and as annual reserve collections for the HOA.

The reader will notice that the actual monthly fees are lower than the projected after 2014. There is a valid reason. That reason is simply this. Improved tracking of reserve requirements versus actual costs would determine that we were accomplishing more at lower cost. This means lower future reserve requirements. If requirements are lower then fees would be lower.

If this HOA simply and automatically follows the reserve study funding things would be very different. That's the blue line in the charts. However, this HOA is using project management, cost accounting and rigorous fee analysis to determine the budget requirements.

Had we not done so, here is what this HOA would have experienced:
  • 2014 fees per owner for reserves of  $117.06 per month per study versus $111.17 actual per owner. 
  • 2015 projected fees per owner for reserves of $120.04 per month per study versus $93.27 actual per owner.
In other words, our owners should expect lower fee for accumulating reserves. If we compare the automatic fee increases dictated by the reserve study to the actual reserve requirements, our owners will have a monthly fee $18.43 lower, or $221.16 lower in 2015 to meet reserve requirements.

Of course, future events are never guaranteed. Future reserve studies and future boards may alter this plan.



Saturday, March 29, 2014

Where Does the Money Go in Our HOA?

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The subject of this post is a popular one in our HOA. It is prompted by the comments of owners who fail to do the arithmetic.

Here is the content of an email to the Architectural Director of this HOA on February 10, 2010. The information was public information and was not only posted on this blog but also openly discussed in HOA meetings. The information remains on this blog and the links were in that email and are also contained here:

"Hi [Mr. Architectural Director]:

Here are links which provide some information on the accumulation of reserves here at BLMH or at one time, the lack of reserves. This is provided as we discussed this morning. I think a historical perspective may assist you when discussing this with your fellow unit owners.

I think it is useful to have this number handy: In September of 1998 the total reserves for BLMH was $86,321. That’s about $257 per unit. I realize that there has been inflation in the intervening years so here is the same value in 2010 dollars: $343.26!  Obviously, this association had a financial problem, and it has been resolved to the extent that it has by gradually and continuously raising the fees. However, it appears that there are people who are very unhappy with this increase in fees.

So here is my first link which provides a summary of our fees and how, over a period of years we got where we were in 1998 and were we [presently] are. It also provides an alternative method for roughly determining fee increases based on readily available COLA index. That index is not perfect, but it does provide a compass to compare where we are and where government economists expect we will be in one year:

New Window> http://tinyurl.com/yb5re8f 


This link provides a history of our fees:
This is an update October 2009:

New Window> http://tinyurl.com/ykbn9wh 


This link provided a comparison of a unit owner personal budget to the association budget:


New Window> http://tinyurl.com/yd7osjl 


Finally, here is a link which provides insights into our fees in the fall of 2008:




If you have any questions or comments, please advise me."




Monday, February 3, 2014

Why Are The HOA Fees "As low as they are?"

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In a recent post I responded to a reader's question about why HOA fees are what they are. I've based my opinion on what I have learned here at BLMH,  the experiences of my friends and relatives at their HOA's and reports in the popular press.  I don't consider BLMH to be a typical HOA. It has 336 owners, 44 buildings on about 40 acres and is a PUD. Of course, I don't know if there is a "typical" HOA.

When owners or potential owners look at the fees of a HOA I have found that most ask "Why are the fees as high as they are?" That was the perspective of some owners in 2001 and it remains so today. I have suggested that it is also useful to ask "Why are the fees as low as they are?" The unasked question is why do we automatically think of fees as being "high?"

An Internal Bias
When we look at the fees of an HOA, many of us are predisposed to think "Wow, those fees are high." After living in an HOA for over 10 years, I have decided that it is of no matter what the number is. It seems that some view HOA fees as a "tax" and as we all know, taxes are collected and poorly spent, aren't they?  So the very thought that it's a tax creates an internal bias. But why would we compare the HOA in which we live to the government in Washington, or in Springfield, IL?

I've concluded that it's about the use of money. In a HOA we are required to turn over a fee each month to an "association." That fee includes the costs of operations & maintenance. It also includes an amount for savings for reserves. But we don't think of it as a just fee. Now I ask, why would we think this way?

It might be societal.

An Example - And Yet a 1% Annual Fee Increase!
So how are associations managed and does this justify the poor opinion of some owners? In 2013 the BLMH association experienced a severe problem with a water main. This was anticipated by the board but it was not predicted to occur. So how to collect fees for such an event?

In 2013 not one but several breaks occurred in a small area in which several previous breaks had occurred. I was appalled by the costs of the repairs and pressured management and the repair company to come up with a better solution and one which would be pre-emptive. Emergencies cost far more than "planned" maintenance during normal 8-5 business hours on Monday through Friday.

As breaks occur on weekends or nights and sometimes over holidays the costs can be formidable. In 2013 a water main break was very destructive. A recently replaced driveway was destroyed, an entranceway was torn up, a foundation was damaged, and not one but several repairs were made, each at a cost of thousands of dollars. The City of Wheaton threatened to bill the association for the water lost. Cleanup, landscaping and driveway and entrance repairs costs additional thousands of dollars over the cost of repair of the main.

After consultation with experts and discussion with management the board agreed to replace a large section of the main. From my perspective, waiting for the next "unforeseen event" and only then doing ongoing repairs in that area was the equivalent of the "death of a thousand knives." We have the numbers to prove it. Some were published in the association newsletters. All were discussed during normal association meetings and any owner with the interest to come, listen and take notes knows as much about the costs as anyone on the board does.

We did not have money earmarked specifically for this in our budget. We had amassed and continue to collect a small portion of the monthly fees for a "contingency" fund, which is something I began arguing for in 2009. Even our manager and the board was skeptical at the time. That fund was created and has been used to date exclusively for water main repairs.

Was There a Special Assessment for "Water Main" Repair?
No, there wasn't. Nor was there a large fee increase this year, unless we take the perspective that a 1% fee increase is a "large" increase. Nor was a loan taken to deal with this. How was that possible?

The contingency fund helped. Having sufficient reserves helped.  But that money was spent and it will be replenished. The board will continue to walk the tight rope.

The board has discussed fees during association meetings. A 1% fee increase was agreed for 2014. This was considered by one board member to be "too high" an increase and "too low" by another. I agreed with the 1%, but with reservations. One concern I have is the reserves. Are they sufficient? I'm of the opinion that we will know only after after the full costs of the replacement of half of Lakecliffe Blvd. a professional assessment of the remainder of the streets and then an update to the reserve study.

Yet, I understand some owners think "Our fees are high." To date we've had twice the normal snowfall and we've had four times the snowfall of last winter. In this HOA our fees pay for snow removal and the application of "salt" on the streets and driveways. Obviously, our snow removal costs will exceed the budget for the winter of 2013/2014.

Do We Have Enough Money?
That's a difficult question for any association to answer. The BLMH HOA is 39 years old. The buildings, streets and so on are "middle age." Some types of failures are impossible to predict. Yet we do know that the streets, roofs, driveways, garages, building, street lighting and water mains and sewers have a finite life. An HOA should be saving for this, shouldn't it?

Yet, some of our owners have argued "We have enough money." Even former boards took that position and glibly passed 0% fee increases.

I think the real question for any association should be "Do we have sufficient reserves and are our fees levels sufficient to support our Operations & Maintenance budgets?"

If the owners of a HOA can't answer that question with substantiation, then I suspect they are gambling. If a board can't answer that question with a few caveats, then I think the board is also gambling.

What Do I Mean By "Caveats?"
Any budget is based upon assumptions. For example, our 1% fee increase assumed a "normal" winter which includes about 26 inches of snow and that means a certain number of "pushes" by our snow removal contractor and the application of a specific amount of "salt" to the streets.

So if I were asked "Is our budget adequate" I would say "Yes, with provisions." My provisions include the weather, the conditions of our streets, the assumption that no more than six roofs will be replaced each year as part of the "roofing project," there will be no disasters such as fire, and so on. I would also say that any assumption about fees is that owners will pay them. However, since 2008 most HOAs have experienced delinquencies, foreclosures and higher legal fees. In other words, collections aren't what was expected and legal fees are required to collect from some owners. Our association uses a specially prepared delinquency spreadsheet with charts to track delinquencies. I created it with the assistance of our current Treasurer. It historically tracks delinquencies, number of owners delinquent, amounts and so on. It spans the period from 2008 to the present.

Sadly, a lot of people seem to prefer the quick answer about budgets. They want the simple "Yes" or "No" about budgets and assurances. I've concluded that they want someone else to carry the burden. This too may be societal.

The Real Question
I suggest that if we really don't know why the fees are what they are, then perhaps our opinions are not grounded in reality. Remember, your board pays the same fees you do. I suppose there are some associations where the board gets "special" favors. In a professionally managed, transparently run association that should  be impossible.

I do have a lot of uses for those fees I pay each month to my HOA and it would be wonderful if someone else paid for the lawn care, the driveways, roofs and street repairs. It would also be wonderful if the exterior maintenance and painting, snow plowing and so on was free. Ditto for the arborist and picking up the trash and doggie bags in the community trash receptacles.

But I as a unit owner don't want to do these things and so I have to pay someone else to do them. That's the way it works. As they say, "there is no free ride." Nor do I have the benefit of building a fence and having a private yard. BLMH isn't designed that way nor is it a townhome complex.

The real question to ask is this: Is my HOA board acting as fiduciaries and in the best interests of the association?

When asking that question, it is useful to remember that we each have our personal biases and opinions that color everything we do. It's also useful to remember that Home or Condo ownership is not for everyone. That was and continues to be a fiction promoted by certain politicians and those who financially benefit from the real estate and home building industries.

So why do we think the way we do? It could be part of the psyche of living in a society in which many of us take these positions:
  1. We don't like to be told what to do.
  2. We think we each know what's best for ourselves.
  3. We don't trust those in authority.
  4. We think we can do just about anything better than the next person, and that includes the board of the HOA.
  5. We think we're smarter than everyone else.
  6. It's my opinion that matters most; after all, I'm the center of the universe. 
  7. We each have a better, personal use for those fees.
  8. What works for me is what matters.
  9. We may feel we are entitled. 
  10. We may not want to be accountable for our personal situation. 
  11. Most of us are such poor savers that we won't have enough savings for our retirement. So why should I be willing or coerced to contribute to a HOA when I could use this money for my own retirement? See the Notes at the end of this post.
If the things on the list are part of our personal perspective, and I assert that they may be, then of course, fees collected or should I say "imposed" by a board of managers are not going to be spent the way you would want them to be. Someone with these perspectives will be unable to see that association fees will be spent for any good purpose, unless it is directly spent for their personal benefit.

Notes:
Here are some recent statistics (2014) about how well Americans save for the future. I provide this to substantiate my opinion. The figures are based upon statistics for those who begin working at 25 and reach the age of 65. These are according to U.S. Census Bureau figures, Bankrate.com and Saperston Companies:
  1. How many will have sufficient retirement savings at 65? Answer: 4%. 96 out of 100 won't have enough savings. 
  2. How many will be working at 65? Answer: 1%.
  3. How many at 65 will be dependent upon Social Security, charity, relatives or friends for their financial well-being? Answer: 63%
  4. How many 25 year olds won't live to reach the age of 65? Answer: 29% will die before reaching 65. 
How many retirees over 65 rely entirely upon Social Security for their retirement income? Answer: 35%.  In other words, only about two out of three retirees has sufficient savings to augment their Social Security income. The rest live from SS check to check. 

Here's something to think about. Knowing the plight of many retirees, is it financially prudent or is it harmful to allow retirees to take control of an association? Are they capable of operating as fiduciaries? Or would they be inclined to operate on their own behalf? This question is general in nature. It is very difficult for anyone to put aside their personal beliefs, wants and needs and operate altruistically for others. Investors have their perspective and it might be simply to maximize their bottom line. Others may simply want to keep fees as low as possible because of personal financial hardship. Our association doesn't require a financial statement from a board member. It's assumed we're all capable and we will operate and make decisions for the good of the association. Dream on, I say! This is America we are talking about. Look toward Washington DC and Springfield IL for your inspiration and you will know what I mean. Operate for the good of others? Oh, how quaint some may say.

Any board member who is financially disabled should recuse themselves from financial matters in an association. That's the "honor system" and I assure you it does not always work. This is not a matter of age or personal wealth; it's a matter of financial impartiality and integrity.  How many of us would vote for a necessary fee increase that we personally could not afford?

Of course, if an association achieves sufficient numbers of financially strapped owners, what do you think will happen to that association?  Here at BLMH, we have a few owners who will readily state "What's good for me is also good for the association."

One of the questions an association might want to ask is "How do we deal with a rising number of aging owners?" This is not a frivolent exercise. At BLMH we have some owners who have been here 30 years or more. Some have said "I'm going to live here until the day I die." That's well and good, but what happens when they do pass on and leave their unit behind? Who then assumes the payment of fees? My experience is the property is donated or the bank takes possession or the family takes it over and sells it as soon as possible or turns it into a rental. If there have been no plans for the unit then it goes to the bank and the remaining owners in the association have to pick up the slack for the lost fees until a sale is completed. This will be the subject of a future post.


Saturday, January 11, 2014

Why Are the Fees What They Are?

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A reader recently asked "Where do the fees go?" The question was also asked "Are owners happy with the fees?"

I suggest that anyone interested in fee details contact the management of the HOA of interest. This is directed to anyone contemplating HOA ownership.

The official website for the BLMH association is: Clicking will open a  New Window> BLMH Official Website

Why are the fees in an association what they are?
In my opinion the fees in any association are a combination of planning, long term trends and current financial reality. For example, the level of fees over a 10 and 20 year period. I've written about the challenges and obstacles to setting reasonable fees in a HOA.  It's been my opinion that there has been a tendency in HOAs to attempt to "kick the can" down the road.

Fees at an HOA may either be "as high as they are" or "as low as they are" because of  recent board action. By recent, i mean within the past 15 years. I realize that most of us have a tendency to ask "Why are fees so high?" However, it might also be prudent to ask "Why are fees so low?" In other words, the real question to ask is "Why are fees what they are?" I also suggest that owners or those contemplating a purchase in a HOA consider long term maintenance and where the HOA is in such planning.

Of course, for a time any HOA can depress fees. In other words, keep them artificially low. This can be accomplished several ways.
  1. Defer maintenance and capital projects for another day.
  2. Ignore the realities of long term maintenance and project costs.
  3. Fail to collect adequate fees for long term projects. 
  4. Lower fees artificially with  the assumption that a financial solution will miraculously occur some day in the future. Arguments to do this may include "The economy will be better next year" or "Owners will be better able to deal with fee increases 2, 3 or more years in the future." A board may take the position "Some owners can't handle a fee increase so we won't have one." 
The problem is simply this. There will never be a good time to raise fees. Deferring fee collection merely transfers the financial burden onto future owners. By "future owners" I mean those who haven't sold their units by the time the fee increases ramp up and roll in. Can that happen? Would owners argue for lower fees hoping to clear out and leave their neighbors "holding the bag?" I've read or heard more than a few "HOA Horror Stories."

Deferring maintenance merely allows problems to compound. Ask any competent and truthful manager how difficult it is for an association to catch up once they fall behind and the answer will be "difficult to impossible." Delaying fee increases may require unusually large annual increases for a period of years. By "large" I mean fee increases greater than 5% annually. Deferring fee increases may require special assessments. The farther behind an association falls, the more difficult it becomes. Compounding deferred maintenance and deferred fees is a formula for disaster. Yet, that is precisely what some owners demand and some HOA boards create. Why would anyone do this?

It's important to remember that HOA boards are volunteers and owners. Some run their personal agenda contrary to fiduciary duties. Some do their best and yet, we all make mistakes. When these mistakes come to light, what is a board to do? The "old timers" may prefer to avoid responsibility. The new guys or gals on the board may not want the flak. After all, who wants to be the bearer of bad tidings? New boards may realize that they did not create this situation which was a decade or more in the making. They may be unwilling to take on the establishment. They may lack certainty. So it is likely that problems even if detected may not be dealt with, or may be dealt with in a gradual manner. Of course, the longer one delays the greater the difficulty.

How is it that owners ignore these problems? HOA owners may realize that "the emperor has no clothes" but they want their property values to be "as high as possible" and so some may choose to ignore the problem. Fee increases may be detrimental to sales. Owners may choose to promote a "feel good" board or a "tell us what we want to hear" board, hoping that the music won't stop, or that the "good times" will exceed their lifespan. Some may choose to simply pass the buck. I recall in 2009 there were a few people at BLMH who said "Elect Norm and your fees will go up." This attitude was a long term pattern and one of the reasons our reserves were what they were in 2001. When I asked BLMH owners about fees in 2001 some had the opinion that that "Our fees are too high." At the time I recall the fees were about $195 per month, and reserves were less than $400,000.  According to my records fees were increased to $204.64 per month in 2002.

If an association allows itself to fall into the "kick the can down the road" trap, what can it do? It's my understanding that some HOAs have dealt with this problem by turning the maintenance of "limited common elements" over to the owners. For example, costs associated with unit patios, decks, garages and driveways. Of course, this is in reality a stealth fee increase.

Delaying maintenance or capital projects may be accompanied by an attempt to keep fees artificially low. After all, if the money isn't being spent then owners will argue "Why is it being collected?" That is a reasonable question to ask. Here at BLMH in 2008 the question was posed as "What do we get for our money?"

In older HOAs the fees are the consequence of decades of decisions. These decisions were made by owners. Owners elect the boards and owners are ultimately responsible. So if you are contemplating purchasing in a HOA it's my suggestion that you look at the long term numbers and meet with the board and ask your questions. This will provide you a much better idea of the temper of the boards and of the owners. Don't allow rules to stop you. While only owners are allowed to attend association meetings, there is no reason a prospective buyer can't request a brief meeting with the HOA board prior to the scheduled meeting.

At BLMH some of the "old timers" attempt to avoid responsibility for the consequences of their actions. The "old timers" are those who have been here for 10 or more years. Some argued against higher fees and in favor of lower fees for decades. They did so in 2001 and in 2008 and did their best to put in place boards to do just that. They include those who said "We have enough money" and some said "Elect Norm and your fees will be higher." In other words, their position is simply to elect anyone who promises lower fees. And for a time at BLMH the owners aligned and did just that. The consequences of inadequate reserves and a lack of planning in any HOA will always be something for future boards to deal with.

To answer the question "Why are my fees what they are" at an HOA requires a historical perspective and for older HOAs it requires about 20 years of data. Why 20? That's the lifespan of roofs, garage floors, patios, decks, streets and so on. Only with 20 or more years of information can one determine the financial reality. It's useful to know that reserve studies span 30 years, as does reserve planning and saving. There is a very good reason for this.

Honesty and Frankness are the Best Policy
I think the best way to answer owner questions is via factual, in-depth newsletter articles. Every owner gets the same information. All owners, be they living onsite or on the other side of the world are given the same information. That's what I've attempted to do here at BLMH. This has not always been greeted by owners. It's my understanding that some owners have said:
  1. I don't have the time to read the newsletter.
  2. I don't understand the information. It is too complicated. 
  3. I don't like the information and I refuse to read the newsletter. 
  4. I don't like the author and I only read things written by people I like. 
Running an association is not supposed to be a popularity contest. Newsletters are not supposed to be the "good news" paper. Things sometimes go wrong. HOA boards sometimes have difficult decisions to make. In today's economy HOAs do have foreclosures, delinquencies and so on. There are also expensive failures, be it fire, storm damage, trees falling, nearby flooding, water main breaks. liability suits or whatever. These things are all somewhat unexpected. When they occur any HOA in which they occur must deal with them. Nevertheless, providing insights during HOA meetings or via letters or a newsletter can disturb some owners. Some owners deal with this by attempting to elect the "good news" people. 

Some catastrophic damage may be covered by insurance, but there are deductibles to contend with. Fire, etc. may result in unusual or unexpected insurance increases. 

Unusual winter events can result in higher snow removal costs, ice damage, etc. So what type of winter should the board plan for? The same as last year, a milder one or a more severe one? I sometimes think owners argue a solution to this question based solely on their perspective about fees. An owner who is in favor of lower fees may argue "We are spending too much on snow removal." A board member tells the story of an offsite owner, an "investor" who argued that our snow removal efforts were excessive. He lived offsite and it was his perspective that plowing at 2 inch depth was unnecessary. Of course, he would not have to drive his car or walk in the consequences of what he was promoting.

Some owners simply argue for lower fees with the expectation they won't be living in the HOA in a year or so. For them, reserves are a waste of money. A board member tells the story of the owner who was selling his unit and came to an association meeting and demanded a reimbursement for his portion of the reserves. For others who contemplate moving on, the position seems to be "Why save for a future I will not benefit from?" A lot of people apparently thought this way before the housing bubble popped. At that time a lot of HOA owners expected to cash in and move on. Low fees made selling more attractive. Low, current fees would place a larger future financial burden on those who stayed or those who purchased. But who cared?

It wasn't simply mortgage bankers and real estate brokers who were greedy. A lot of HOA owners joined the frenzy. 

An Unknowable Future
All HOA maintenance and repairs must come from owner fees. During the 2013 annual meeting I placed a crystal ball on the podium. That was a tongue-in-cheek effort to say "We can't predict the future." What any board can do is plan and prepare for a possible future. Owners need to ask responsible questions about such plans.  Board members should be pressed to provide honest answers to the questions. Doing so may make them better board members.

Of course, some boards are comprised of politicians who have made promises. Some boards realize there have been mistakes but would prefer to sweep the consequences under the rug. Some boards lack the courage to be honest with owners and take the flak. Some boards are incompetent. I suppose some are completely unawares or are comprised of owner hell bent to keep fees "as low as possible" until they can sell their unit and escape.

Some board members strive to avoid confrontation. They tend to agree with owners or simply avoid answering certain questions and will work diligently to avoid provoking angry owners. In extreme cases board members simply want to "look good" and so the owners are told what they want to hear. So if an owner says to a board member "Aren't our fees too high?" that board member can respond with what is wanted to be heard. Of course, in doing so a board member is dishonest and isn't performing their fiduciary duty. That's why it's common knowledge that "There is no room for politics on a HOA board." Nevertheless, such problems do occur and some boards have politicians. HOAs get the boards they elect and deserve.

Banking Disaster, Real Estate Implosion, Foreclosures and Delinquencies
A good example of an "unknowable future" is the banking crisis of 2008 and the subsequent failure of the residential housing market.

Some people argue this was "unknowable" but I disagree. There were more than simply a few very concerned professionals out there, but they were drowned out by the ebullience. For example, by television programs the likes of "House Flippers" and the National Association of Realtors.  One of the favorite arguments of some of the owners here at BLMH when possible negative consequences are discussed is "It can't happen" or "It won't happen here." I disagree. We don't live in a fishbowl and we are subject to the financial rules of our economy. That includes lawsuits, delinquencies, foreclosures, financial breakdowns and so on.

However, one thing I can agree on is the consequences of the "Financial Panic of 2008."  Some people saw this coming but what could not be predicted were the precise time and consequences. Some of us knew it would be ugly. But how ugly? So even if you or I saw this coming (and I did) no one can predict the future. So no one can state predict precise dates and the specific severity of the crisis when it arrived. In 2007 I found myself in a difficult predicament. I saw the problem, knew it was really close to the "pop" but didn't want to scare the hell out of people. So I continued to advocate caution, planning and preparation for a financial disaster. However, I did not counsel anyone to prepare for "the end of the world as we know it." In my opinion to do so would have been irresponsible. I did follow my own advice.

In 2008 when the bottom dropped out, HOAs found themselves in a terrible situation. But oddly, here at BLMH the owners elected a "feel good" board. I guess that was a misguided attempt to avoid the current reality. Here is the reality experienced by many HOAs for the past six years:
  1. Interest rates plummeted and so the return of those reserve savings also fell. "Safe" instruments such as CDs and savings accounts rapidly fell to returns of less than 1%. Savers were punished and HOAs found they had to increase fees slightly to offset this loss, or implement "austerity programs."
  2. Marginal buyers who stretched to purchase in a HOA found themselves underwater. Many had special mortgages which were pegged to the value of their home or unit and would reset to higher interest rates if the value to loan balance reached a trip point. When housing values plummeted that's exactly what happened. A job loss or job curtailment made it impossible for them to meet their financial obligations and that includes paying their HOA fees. 
  3. Some older HOA unit owners had used the value of their units as a piggy bank and took second mortgages or equity loans and spent to the hilt. Never mind that in retirement their Social Security, pension and savings were inadequate to pay back. Rising values would "buoy all boats", wouldn't it? Well, it didn't and these owners found themselves overextended and financially strapped. 
  4. In extreme cases, HOA owners foreclosed or signed a "deed in lieu" and turned their property over to the mortgage holder. Prior to that they stopped paying their fees. This is a "work in progress" and the foreclosures continue to this very day.
  5. HOA legal fees increased. Some HOAs which seldom used an attorney to deal with delinquencies found themselves paying thousands of dollars annually in legal costs never anticipated.  
  6. The courts, overwhelmed by foreclosures delayed cases. Besides, it was politically unacceptable to toss voters into the streets. So foreclosures dragged on for months and years. Other HOA owners shouldered the burden of financial responsibility to make up for those lost fees.
  7. Banks didn't help. On foreclosure, some also failed to pay the fees for the units they took over.  They were reluctant and unwilling owners. Under law, they weren't required to pay all of the fees. 
  8. Owners who had planned on a sale of their unit in a year or so found themselves unable to do so at the price they expected. "Flippers" who expected to roll out and into another unit also found themselves trapped. In some HOA this made for an ugly owner body who were upset and angry. Boards found themselves trapped between angry profit seeking owners and complacent owners who simply expected a place to live.  It got really ugly at some HOAs. 
Believe me,  responsible HOA boards everywhere have been working diligently for six years to deal with these universal problems. The ramifications continue to this very day.

On assuming a board position at BLMH I ran independent tracking of delinquencies. I have no interest in "who" is delinquent and I do expect each and every one of my co-owners to do what is necessary to meet their financial obligations. Living in a HOA is an opportunity with a cost. We are all equals and so as equals we are all, each and every on of us, to pay our monthly fee. Period! A former president, who had been run off in 2008 returned and I discussed my concerns. We collected archived data and I prepared a new spreadsheet for board use. In 2010 we began presenting that monthly spreadsheet to the board. This supplemented the data provided by management and included colorful charts of historical data from January 2008 to the present. This information facilitated the taking of some extreme measures by the board, but not all board members were happy. Making difficult decisions is never easy. After all, these were our neighbors. However, no one was willing to pay substantially higher fees and every owner in a HOA has a financial obligation to that HOA. When I suggested that a "hat be passed" to help distressed owners, the suggestion was dropped and there was not a single taker. I took this to mean that it was expected that someone else should pay the tab.

Under the Illinois Condominium Act, all owners are to be treated equally, and all are to pay their fees. That was not a popular position and some board members clearly had no intention of enforcing such equality. I upset a few with my written emails about "upholding our fiduciary duties."

This is a HOA which had experienced a severe board earthquake in 2008, so we could have "change." I am of the opinion we got far more change than anyone expected or wanted. Certainly the proponents of "change" expected that our fees would decrease because our "fees are too high." But reality intervened.

Not all of this was bad. The BLMH HOA was able to shift from mulch to stone over the prevailing complaints of some noisy owners. Demands for more colorful plantings were trumped by financial reality. The HOA returned to a "landscaping" path and owner complaints about a lack of flower gardens were overruled by the majority. The BLMH HOA also shifted from a social organization to a business.

Yes, change can be very difficult! But there can be opportunities and most owners do want "fees to be as low as possible" and expect their boards to take the necessary steps to do that.  

Maintenance, Reserves, Reserves Studies and a PUD
The physical make-up of an association can have significant impact on fees. For example BLMH is somewhat unusual. This association is also a PUD, or "Private Urban Development." As a consequence owner fees are required for reserves and maintenance of streets, exterior lighting and even the water mains. The fees pay for snow plowing of 84 driveways and the streets. Fees pay for street lighting, street cleaning, patching of asphalt and the curbs, too. This association is large and I have been told is about 40 acres. It includes portions of two lakes, 44 buildings, about 800 trees, 15 acres of turf in extensive grounds, three streams and waterfalls as well as concrete walking paths throughout the association. Fees include water for the grounds and the streams and the maintenance of them.

Some associations have a single large boiler for providing centralized heat and hot water or a wonderful stone facade. Some associations maintain the windows. Replacement of these can be very expensive. I have acquaintances who owned units in these types of HOAs. They each had special assessments to deal with boiler replacement, exterior masonry repairs or window replacement. The cost of these special assessments? $10,000 to $20,000.

Fees include both normal maintenance and reserves for capital projects. At BLMH normal maintenance includes landscaping, carpeting, electrical costs, water, hallway and exterior painting, exterior building repairs, snow removal, streams, management, accounting, insurance, postage, mailings and so on. The BLMH association had a reserve study in 2011 to aid the board and management in acquiring the necessary reserves. The most recent study included a 30 year projection. When is the last time your HOA did a reserve study? Who did it?

At BLMH reserve expenditures include replacement of walks, streets, curbs, roofs, driveways, patios, common area waterfalls, streams, decks, gazebos and water  mains. The association is in the midst of a multi-year re-roofing of the 44 buildings in this association. That project includes improved ventilation, insulation, relocated gutters and downspouts. The improvements require drainage modifications to move water away from the buildings which is deposited by relocated or new downspouts. These improvements are intended to extend the life of the new roofs and driveways and to reduce annual maintenance costs.

Certain expenses can be managed in various ways. A significant change at BLMH was a shift away from mulch to stone around buildings. This stone is part of the drainage improvements.  It's my understanding this association once spent about $18,000 per year on mulch. Stone is a much better use of association funds, in my opinion. It does not degrade, does not require annual replacement and doesn't float on water and fill sewers or settle alongside buildings. Mulch carried by rainwater to driveways, walks and streets is simply another maintenance expense to deal with.

Annual Fee Increases and Special Assessments
For 2014 the BLMH fees increased approximately 1%. That means I'll be paying $3.46 more each month in 2014. Why? The City of Wheaton has ramped up water rates and a portion of that fee increase will go for that purpose. A ComEd electricity utility increase was approved for 2014. Approval occurred in December, 2013 after the annual association budget planning workshop.  Inflation is predicted to be about 1.8% in 2014 and that may influence other costs.

The BLMH association is replacing all roofs, driveways upgrades are about 80% complete, garage floors are being replaced where necessary. All patios and decks were recently improved and the concrete patio replacement project was completed in 2012. The association has a major street replacement scheduled for 2014, etc. Reserves will pay for these things. Every owner in any HOA needs to ask the question "Are reserves adequate and are planned reserve collections sufficient?" They should ask the board and management to prove these numbers. Simply being told "Oh, yes, we have enough money" is not a responsible answer. I can say that from practical experience. If you do not know the detailed answers then you might have a rude financial surprise in the future. However, it is also the responsibility of owners in a HOA to read all of the documents. A failure to read with an expectation that the board will read them to you is not a good use of board time.

It's my understanding the BLMH association has never had a special assessment. For anyone considering HOA living there is a personal question to be answered. Do you prefer the lowest possible monthly fees or special assessments? It's a choice of financial stability or special assessments. Owners must ask themselves "Do I have the financial discipline to save for special assessments?" Most owners apparently hate special assessments. Avoiding special assessments requires long term planning and savings by the HOA. Savings can only be accomplished via fees. So fees may seem higher than expected if they include realistic reserves.

Alternatively, owners can argue for a bare minimum of reserves. To do so can be a decision and a vote for special assessments if capital projects are to be accomplished. Driveways, streets, sidewalks, streams, large decks, landscaping (replacement of trees, etc.), patios, roofs and garage floors are expensive. How much does it cost to maintain or replace these things? The BLMH association collects about $1190 per owner per year for all reserve items. That amount was determined in part by the immediate needs of roofs and driveways.  In reality, $1190 does not go that far. But some have argued we don't need to collect this amount, we can get away with less, or by looking at the balance sheets and the bank statements have argued "We have enough money." Really?

If a board collects sufficient fees over very long periods of time, it may achieve the lowest possible fees and avoid special assessments. For example, if roofs can be expected to last for 20 years, then it is necessary to collect the value of 1/20th of the replacement cost of all roofs each year and place that into reserves. Add to this the equivalent value of asphalt, garages, etc. and you then have the best method to avoid higher fees and future financial "surprises."  In reality, our association doesn't replace all roofs in the same year. We are currently replacing 6 roofs per year and a complete project will require about 7-1/2 years. In an ideal world the reserve contributions are staggered to match the 20 year anticipated lifespan.

On the other hand, associations can hold fees low and simply deal with financial "surprises" by charging special assessments. Let's assume that a HOA decided to collect half their reserves via fees and rolled the dice and collected half via special assessments. What would that look like? Here at BLMH it could require regular "special assessments" of about $3,000 every 5 years. Of course, if anything went wrong with this planning then the special assessment would be higher.

Our association has taken the position that special assessments are to be avoided. They are the means of last resort. It is impossible to predict the future and so I don't think any HOA can make the statement that "special assessments will never occur in our HOA." However, I do think they can be avoided and BLMH has done so for the last 30 years.

So what would a $3,000 special assessment cost an owner? It would be about $57 a month for a 5 year loan. $6 per month of this is interest at 5.0%.

Some HOAs apparently deal with their finances by doing just that. Of course, the owner must save for that special assessment or can take out a loan. This is why I have heard this approach called "smoke and mirrors." HOA fees are lower but owners get a "back door" demand which increases the actual fees paid by the amount of that special assessment. In my example, that's an additional $57 per month. So which is better, "lower" fees with special assessments or fees with the true costs of reserves and projects built in? Of course, if the HOA budgets and manages their finances then there is no interest to pay the bank for loans. In other words, the monthly cost to owners is less if special assessments and borrowing can be avoided.

Special Assessments - Add to Your Monthly Fees
If owners argue for even lower fees for reserves and the board complies, then it is possible that special assessments would be much larger. I have read about and am aware of  HOAs that have in recent years has special assessments of $10,000. The approximate monthly payment for 60 months would be $188.71 at 5% per year interest. Of course, owners could pay any such assessments via their credit card. Today with a 14% annual rate, that would require a $233 monthly payment. At 18% it would require a $254 monthly payment for 5 years. .

A $20,000 special assessment if paid off over 10 years at 5% will cost the owner $212.13 per month.

Of course, at the time of a unit sale the seller would be completely responsible for any outstanding balance.

A HOA  Mortgage - Add the Repayment to Your Monthly Fees
Several years ago, some owners were pressing for the BLMH HOA to take on a mortgage to cover anticipated roof work, driveways and so on. Some board members weren't convinced and I was one of them. I prepared a financial plan and presented it to the board president. i also published a similar document on this blog.

The bottom line was straightforward. A mortgage would have to be repaid by the owners. A mortgage would require the monthly payment of principal and interest. That interest would be added to the monthly fees. In other words, a mortgage might be a reasonable solution but it will require higher fees than timely collections and accumulation of reserves.

Other board members also pointed out to owners that a mortgage could take a decade or more to repay. In other words, the owners who were promoting a HOA mortgage were in fact "mortgaging their future." To this day, I think some of the owners don't understand this.

Planning and preparation is the better approach. A mortgage, as is the case with special assessments is best held as a path of last resort. That is my opinion.

The Lowest Possible HOA Fees
Is it possible for fees to be even lower than the recommended minimum? The lowest monthly fees would include no reserves and no savings. Of course, that is not in accordance with Illinois statute. However, there are a lot of poorly run HOAs out there, if I am to believe what I read in the press. BLMH is operating in accordance with a 30 year financial and maintenance plan. Our fees include reserves for capital projects and a 2011 reserve study is providing guidance to the board, as is professional management. I'd personally like to see an update to that study in 2014, and a closer look at the condition of some portions of the HOA.

Are owners happy with our fees? To be realistic, and I state this as an owner, we would all like to see "fees as low as possible." For a very few owners I suspect that their expectation is zero fees. Of course that's impossible.

Timely Project Completion and Accumulation of Fees
One concern any owner in any association should have is the timely completion of projects. Once a board undertakes a specific path, then that path must be carried to completion. In other words, the board is obligated to obtain sufficient funds and plan for such work on every building. All owners are to be treated equally. There are no exceptions.

This implies that a board should have a financial plan in place prior to beginning a multi-year complex project. Now that would seem to be common sense, but boards can underestimate the complexity or costs of projects and find themselves in a difficult position.

Roof replacements are an example. Once a HOA begins such a project it has made the commitment to finish that project and to have the funds sufficient to do so.

For example, at BLMH our roofing project  began with a single roof. The pace ramped up slowly as the board accumulated the fees for necessary reserves to replace 40 large roofs and 4 smaller roofs.  Of course, other work and maintenance had to continue. In 2009 3 roofs were completed, then 4 and for several years 6 roofs have been completed annually. The plan is to replace the roofs before major repairs are required and to do so at a pace which will not excessively deplete reserves. The board has set a minimum level for reserves.

At present about 56% of the roofs have been completed and the balance will be completed within three years if the board and the association maintains the current pace. In the process problem roofs have been completed. These are roofs tagged by roofers as being in need for "sooner" replacement and also those identified with leaks or other expensive problems. The board does have the option to repair versus replace, but at a current age approaching 20 years, doing so to a roof is probably a waste of money. It's useful to keep in mind the fact that a large project with 44 roofs can require 8 years to do. In other words, by the time the current project is completed at least one roof will already be 8 years old. Some of our roofs are over 20 years of age. The roofs are due for completion!

When the project began, some owners complained about whose roof was being done. It is no coincidence that some owners also stormed the board and one of the battle cries was "What do we get for our money?"

At the time, the BLMH HOA had experienced nearly 10 years of gradual fee increases. Some owners were unhappy and said so. The board found itself under attack and it was in a difficult position. This is a large HOA and a PUD. Streets, driveways, roofs, water mains, street lighting, decks, patios and streams, etc. all require savings. It seemed the board was playing financial "catch up" and in my opinion it was. Four boards have been taking this on for 6 years.

An improved newsletter and consistency have quieted some of the grumblers. I'm of the opinion that one mis-step by the board and I'm confident the complainers will be back.

The stress of dealing with the necessity to build up reserves has placed the board on the opposite side of the table from some owners. As one board member said "These are my  neighbors." True, but that didn't prevent the neighbors from running off some of the board with some very vicious attacks in 2008. When it comes to money, "being neighborly" is an option. I'm of the opinion that the events of 2008 were pivotal in creating significant tension in the BLMH HOA and are one of the reasons the board is consistently understaffed.

Are Some Owners Gamblers?
That's a good question. I have read in HOA and financial publications of owners who obtained second mortgages as they approach retirement age. This implies they expect to have sufficient income in retirement to pay for that mortgage. I have also observed and read of owners who vehemently oppose fee increases. Unfortunately these same owners don't simultaneously argue for severe austerity programs. Everyone expects their street and driveway to be snow plowed, they expect the roofing project will include their building, they expect their building will be painted in accordance with the 6-year cycle, and so on.

Money collected should be spent to maintain the entire complex. That means that each owner is paying a portion of their fees each month for exterior and hall painting. Yet, it might be several years before the building in which they reside gets a new hall carpet, or paint or a roof.  Here at BLMH I'm aware of one owner who objected to fees for repairs elsewhere on the property. In other words, some owners apparently have the opinion that any money collected via fees should directly benefit themselves and no on else.

That's not possible or permitted under the Illinois Condominium Act. If this were the case then if there were a fire in a building, then the deductible would be charged only to the owners in that building. Any tree maintenance on a cul-de-sac would be paid by owners on that street. Driveway replacement or roof replacement would be charged directly to the owners who reside in that building. Any work on the lakes or or shores would be charged directly to the owners with a lake view. And so on.

That isn't going to happen here at BLMH or at your HOA if your board and management follow the rules.

I suspect owners who argue to lower fees today because of their short term financial plans or problems are arguing to raise fees in the future, or are attempting to "pass the bills" to others. Of course, who would admit that they have financial problems? Who will be honest and say "I just want my needs taken care of, and I don't give a darn about the rest of the owners?"

HOA Boards are comprised of owners who donate their time and talents "for the betterment of the association." Boards take on the duties to see that the HOA is maintained and financially capable. HOAs can have boards that are gamblers, too. If your HOA does not have a reserve study, if it does not have competent professional management and if it doesn't have a plan, then I would offer the opinion that the board is gambling, and the owners too are "rolling the dice."

The Rise of the Investor
I have read about banks and investment firms which have moved into residential real estate. So too have individuals. This is apparently the consequence of very low interest rates, low or negative returns in bonds, concerns about the stock market, falling commodities prices and so on. Real estate has been a good deal and as I have written here, some significant returns on investment are possible.

Condominiums aren't apparently as attractive to the investor because real estate taxes and HOA fees must be contended with. For the HOA investor these are the possible costs in an association such as ours:
  1. Real Estate Taxes.
  2. HOA Monthly Fees.
  3. Possible HOA Special Assessments.
  4. Unit Maintenance, including furnace, A/C, plumbing and electrical. 
  5. .Opportunity Costs.
Condominiums also have rules and regulations. Owners of units in condominiums understand that they have no direct control over their monthly fees. An owner can join the board and attempt to influence decisions. However, there is also state statute to deal with. Here it is the Illinois Condominium Act. Larger HOAs also have professional management and professional maintenance. These things all increase the costs for an investor via fees, and take the day to day control of operations out of the hands of the owner. 

Individual real estate via homes or apartment buildings is probably the best way to realize maximum returns. After all, the owner decides on all maintenance and does not have to contend with other owners, state statutes or rules and regulations. In fact, the investor makes the rules because he or she has total control. No board, no licensed management firm, no reserve studies, etc. 
In a HOA, the tenant is entirely the responsibility of the owner. For an investor that means possible costs for rules violations. Tenants who are "good tenants" will operate as if they are surrogate owners. However, not all investors understand this and I state this from practical experience. I am aware of some individual investors who give their tenants a small financial incentive each month to deal with such things as applying snow melt, minor interior repairs and so on. However, that appears to be the exception and again, such financial incentives deduct from the bottom line. 

I'm personally interested in observing how HOAs deal with the rise of investors as opposed to onsite or nearby owners. 

Notes:
  1. According to the definition I am using I too am an "old timer" as I have been a BLMH owner for about 12 years. 
  2. I purchased several years after a change in management. The BLMH HOA has been under a professional management. With a change in professional management in 1998 and closer financial controls, there was a change in the methods to determine budgets. Not all owners were pleased by this. 
  3. Fees for the initial 5 years of this association fees increased at an average of 19.2% per year. In my opinion this is not unusual. The transition from developer to HOA owners is frequently accompanied by some difficulties in determining actual annual budgets. 
  4. For the period 1983 through 1992 the average increase was 3.2% per year.
  5. For the period 1993 through 1998 the average increase was 3.5% per year.
  6. With new, professional management for the period 1999 to 2007 the average fee increase was 8.575% per year. I purchased in 2001 and closed in 2002. For the previous four years the average fee increase per year had been 9.25%. That's why about 33% of the owners I interviewed prior to purchase complained about the "high fees."  
  7. In 2008 with a partial board change the fee increase was 5.5%
  8. In 2009 the fee increase was 5.1%
  9. In 2010 with the transition to the new board accomplished, the fee increase was 0%.
  10. In 2011 to correct for budget shortfall the fee increase was 7%.
  11. In 2012 and beyond fees have stabilized as the board realized that this see-sawing of fee increases was far too difficult for owners to plan for. Fee increases have averaged about 2.6% per year
  12. For the 2014 budget the fee increase was 1%. 
  13. All fee increases are approximate. Actual owner fees are rounded per their percentage ownership. Several years ago (2010) and owner complained that the board had lied because his fee was not a precise 7% increase. The previous year the increase had been 0% and with a new board, a few owners apparently expected that fees increases would go to 0% and stay there. 


Sunday, April 7, 2013

HOA Financial Challenges 2013

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A recent post delved into the challenges facing HOAs in 2013. Financial challenges are worthy of this separate post.

Finances and maintenance including long term capital projects are probably the two most important tasks facing boards. The operating budget, capital projects, maintenance, reserves and fees are all interlinked.

Our board attempts to balance the spending, saving (for reserves) and fee levels while keeping a long term perspective. We attempt to create an annual budget that realistically depicts the Operating and Maintenance costs for the coming year. We take into account anticipated changes including utility increases, contractor costs and new contracts, insurance fees, etc. We also look at what unusual and one-time maintenance may occur in the next year; for example, specific tree removal as occurred with the willows on Gloucester. We also plug-in annual reserve updates, which we generate. However, I don't recommend avoiding professionally prepared reserve updates and suggest doing so every five years.

Budgeting is a continuous process and so we are today collecting information on possible 2014 increases or decreases to our costs so that when the October "Budget Workshop" arrives, the board in place at that time will have information available to assist making a realistic budget.

Our budgeting really does attempt to "keep fees as low as possible" while avoiding special assessments, nasty surprises, or creating imbalances that could punish future owners because of short-falls, or reward future owners because of over collections.

It is a balancing act and our budgets are "tight." That's one of the reasons we currently fund a relatively small "contingency" account each year. It's based on recent history of water main breaks, fire hydrant failures, and so on.

Step Changes Do Sometimes Occur
As I stated in that earlier post "Our board has faced many challenges in recent years. A terrible economy, an aging infrastructure, the need to accumulate reserves (via higher fees), some unhappy owners, battling agendas, issues with a neighboring college, disastrous fire at a nearby association that ensnared us, board issues, delinquencies, foreclosures, and so on."

It's my understanding that our earlier boards didn't have to deal with delinquencies of any consequence, or foreclosures. That changed after 2006. It may have caught some boards by surprise. Setting fees and collecting fees are two different matters, as many associations have discovered!

As I have stated in other posts, there is nothing better than a chart to get the point across. As an owner, I had begun a spread sheet looking back to 2006 using the newsletter information and published financials. This was so I could trend the changes to determine the financial consequences of the recession. Once on the board, I could monitor this on a monthly basis. When a new treasurer came to the board it provided an opportunity.  I broached the subject and my concerns about some aspects of our finances. Together we did the digging and developed a spreadsheet to track delinquencies and differentiate trivial amounts from more serious ones. For example, it's not unusual to have a small dollar amount listed on the delinquency report. By small I mean $0.08! These are best ignored for determining statistics and trends, although the board is aware of the status of each owner's account. That spreadsheet is updated each month and is presented as part of the treasurer's report during each association meeting.

It's my opinion that a watchful board will always have concerns. We've taken some positive steps. I assert that the quality of information is essential for making quality decisions.

Financial Challenges Include Both Obvious and Subtle
We're all aware of the low interest rates on our savings accounts. This is one of the subtle ways in which associations which have reserves have been punished by government policies. All HOAs should have adequate reserves and ours is no exception. Because most of this money will be spent on large. property wide projects at BLMH in the near future, it's a necessity to keep the funds somewhat liquid and also as safe as possible. Note: In 2013, we will have reached 60% completion levels on major projects including roofs and driveways, and should complete an additional 15% each year, thereafter.

A few years ago, we could expect 5% via safe CDs. Not today. Of course, inflation is supposedly low, but our association doesn't directly benefit from a low CPI. At some point in the future, inflation should return to historical norms and when it does, or the price of energy spikes, the cost of a lot of the materials that HOAs use in various capital projects will also rise. However, for the moment, inflation is tame and because of the recession many contractors have held the line on prices.

This should not continue forever,and so, an important question to ask is "How will our financial plans prepare for this?"

Possible Concerns About Inflation
When inflation and/or energy does rise, it will influence the cost of many materials. Cement manufacturing is an energy intensive process. Asphalt for streets and driveways uses refinery byproducts. So too for asphalt based shingles and driveway sealcoating.

Here at BLMH we've been keeping a wary eye on both the economy and the prices of materials.

Associations that are waiting for the economy to improve so they can proceed with their projects might get a nasty surprise as demand and prices increase. Those medium term and long term budgets assume specific price increases, usually somewhere between 2.0% and 3.0% annually. Those reserve budgets also assume a certain interest will be returned on those reserve balances.

Low interest on reserve balances and replacement costs higher than the current annual increases can stress the budgets. Our board is walking the tightrope between the current reality, and future possibilities.

My crystal ball doesn't work very well. So I use a range of future possibilities, so I can judge the impact and possible responses. I also evaluate and update the reserve spreadsheets each year. This includes current costs, possible changes to future replacement costs, and project timelines.

Driving While Looking in the Rear View Mirror
If we use "last year's budget" and an old reserve study that is not updated annually, then we are figuratively speaking, driving with the rear view mirror as our guide. Any association that operates that way expects that next year will be exactly like the year that preceded it. The future does not mirror the past. Step changes do occur. Furthermore, errors can accumulate, creating serious discrepancies. Any association which has fallen behind in its reserve collections, and continued to do so for 5, 10 or more years, knows precisely what I mean.

In other words, sometimes we may do our finances as if the road ahead is exactly as the one behind us, which we can see in that 'rear view mirror.'

When a curve occurs, or there are potholes or stop signs we may simply drive straight ahead, into the ditch or we may experience "an accident."

The Price of Failure
There are four possible outcomes to this year's budget. The first is unlikely if the board does a credible job:
  • Expenditures lag the budget by a wide margin; in other words, we overbudget.
  • Expenditures are closely aligned with the budget
  • Shortfalls this year
  • Shortfalls in the future via underfunded reserves.
The consequences of failure include:
  • Significant fee increases next year and years thereafter
  • Borrowing from reserves, to be paid via higher future fees
  • Special assessments.
Certainly, we should strive for an outcome where the expenditures meet the plan. Of course, if we are under budget in November, that is not a reason to spend money.

Budget Hazards
There are a lot of ways to slip in a budget, even one which is a good one. Here are several subtle ways in which a budget may go awry:
  • Failure to account for all expenditures in the current calendar year.
  • Inability to pay all of the bills in the current year.
  • Failure of the board to effectively communicate.
Not all bills are received by December 31. If we don't take into account those uninvoiced bills for goods or services received in the current calendar year, but allow these bills to go against the next calendar year, there is a real risk of surprises in the next calendar budget. Here's a suggestion based on procedures at BLMH. Check with vendors before closing the books for the current year. It is not unusual for contractors to control both their cash flow and taxes by delaying some invoices into the next calendar year. For an business using the accrual accounting method, receivables occur when invoices are issued. So this may be a good business practice for those companies that experience slow winters and peak summer and fall business activity.

Avoiding Surprises
At BLMH, the Treasurer, the Architecture & Maintenance Director and Management exchange budget information freely and have good communications. This provides for a more aware board, and prior to the budget workshop a series of emails are usually sent to the entire board with a list of additional items to be addressed during that workshop. For example, in 2012 we became aware of a pending change in the water and sewer rates by the county and the City of Wheaton. Each year we monitor the electrical utilities for pending rate hikes, insurance premiums, and so on.

Each year we update the reserve study. That's another way to stay ahead of the curve. Individual projects are reviewed, actual costs are used to update the projections and so on.

Upholding the Illinois Condominium Act (ICA)
The ICA prohibits the creation of sub-groups of owners. The mandates governing the HOAs in various states probably do likewise.

I think that a board is required to do a good job in the creating of budgets and should inform the owners if there are anticipated budgeting issues.

Here's a question to ponder. We usually think of "owners" as the current owners. However, if an HOA deliberately underfunds its reserves or passes budget shortfalls forward, is it not creating two distinct groups of owners which I will call "current" owners and "future" owners?

I suppose that it could be argued that most of the current owners will be here in a year or two. However, that, in my opinion, is a very dubious argument.  For one thing, this is a great way to blind side a new and future board. For another, Reserve Studies use a 30 year projection. Any board that uses a one or two year planning calendar is a scary board!

Here at BLMH our board is currently committed to all owners, both present and future. That's what fiduciaries are expected to do, isn't it?

Final Notes
If you have elections in the fall, as our association does, it would be wise to determine how to "hand off" the critical information amassed by the current board to the new board.

I also suggest we also keep the "Mack Truck" scenario in mind. I'm referring to the situation in which a board member for whatever reasons, leaves the association unexpectedly. As for example, if "Norm" were run over by a Mack truck!

I made this post "short and sweet." I realize that financial details can be both confronting and difficult. A few years ago, while observing during an association meeting, I watched a board member dozing. Yes, this can be really dry and boring stuff! Maintaining focus and priorities is why the board is here. It's easy to be blindsided if we don't do these things.

Continued in "Somewhere Between Bulletproof and the Titanic"
(c) 2013